If you are not satisfied with the product from Beyli, please send us an email at hello@beyli.com.au with the subject line "Refund Order # Number." Users can apply for the refund within 30days of receiving the order. We will try to make it as straightforward as possible, with free return shipping.

How Refund Process Works:

  • To apply for a refund, the Customer needs to contact us via email.
  • Email hello@beyli.com.au with the subject line "Refund Order # Number."
  • Please attach the product picture to the email.
  • When the user appeals for a refund with the product picture and the refund request has been approved, the customer will need to ship the product back to Lucy Cr, Greenvale, Vic 3059, Australia.
  • Beyli will pay for shipping charges. 
  • The product should be in its original condition to get approval for a refund.
  • Once the refund is approved, We'll issue a full refund.
  • Please Make a note; this process can take 10 to 15 days.
  • Once we receive your package, we will issue a refund to the original method of payment used.

 

We will provide a full refund under the following circumstances:

  • Exchange of an item
  • Customer mind change
  • Cancellation after order
  • Faulty Or Broken Item
  • Damaged on arrival
  • Wrong Product Delivered
  • Product never delivered

 

The product must be in new condition, undamaged, and in its original packaging for a full refund; for opened or damaged products, there will be a re-stocking fee charged depending on the item. 

 

Please note We have the power to reject returns that show symptoms of unreasonable wear, misuse, or damage.

For more details, please contact us at hello@beyli.com.au